If you have general questions about restaurant marketing or Fishbowl’s services, see the FAQs below.
If you don’t have the time or the expertise to do your own marketing, you can use our Marketing Services. We’ll provide you with a dedicated restaurant marketing specialist who will help you find new guests, build guest loyalty with consistent email campaigns, and manage your online reviews. Plus you’ll get the kind of reporting you need to understand your results! (link to Marketing Services page)
If you prefer to do it yourself, you can use our simple software tools to send emails, manage your social media, and manage your online reputation. (link to Email product page)
Mailing to large numbers of customers on a regular basis from a personal or company email account often results in a significant portion of those emails being flagged as junk mail and never reaching the inbox of their intended recipient. With Fishbowl, you don’t have to worry about that – we have longstanding relationships and are white-listed with all the top ISPs (Internet Service Providers) such as Yahoo, Gmail, AOL, Hotmail etc. As a result, these ISPs trust that the emails we send for our customers are valid and are not spam. (link to email product page)
The CAN-SPAM Act is a law that sets rules for email marketers. The two main points to understand are that members of your email list must have Opted-In to receive marketing messages from your business, and they must have a way to Opt-Out. Fishbowl is fully CAN-SPAM compliant, and will only include guests who have Opted-In to receive marketing messages from your business in your Fishbowl member list. We make sure there is always an Opt-Out link at the bottom of each marketing email you send.
We help you set up automated loyalty messages, such as Welcome to the eClub, Happy Birthday and Happy Anniversary emails. These messages help create, retain and improve guest loyalty to your restaurant.
Yes, we can help you get that information so you can send automatic triggered messages for guest birthdays and anniversaries to encourage guest loyalty.
Not at all, you can quickly create great looking emails using our library of over 500 restaurant design templates. If you work with a web designer, that’s fine too! It’s easy to upload images or html to create custom emails. And we have live customer support in case you need help.
Templates: Fishbowl has over 500 restaurant themed templates, and sample pre written content for Events and Promotions to give independent restaurants ideas for email campaign content. We make it easy to create emails about upcoming events or holidays.
Reporting: View details on every email sent such as: number of messages sent; number delivered; number of hard and soft bounces; number of emails opened; number of unsubscribed; number of clicks on links in your emails; identification of which links were clicked.
Automated Loyalty Messages: We’ll help you set up Automated Loyalty Messages to send to your member list, such as Welcome to the Eclub, Happy Birthday and Happy Anniversary. You can set these messages up to go out automatically.